Cart:

0 item(s) - £0.00
You have no items in your shopping cart.

0

  • Returns & Refunds

    We believe that you will be delighted with your order but there may be occasions where you feel it necessary to return an item. These terms do not affect your statutory rights.

    No returns will be accepted or processed without a Return Materials Authorisation (RMA) number being issued by Tektraders Ltd ta HPLaserJet.net. Goods are not supplied on a trial basis. Customers are responsible for verifying suitability and compatibility of goods BEFORE purchasing.

    Your statutory rights under the “The Sale of Goods Act 1979” (including amendments) are fully supported by Tektraders Ltd. The “Consumer Protection (Distance Selling) Regulations 2000” do not apply to business purchases.

    If you are a consumer (that is, not ordering goods in the course of your trade or business) you have the right to cancel a contract within 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good of an order. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement. Please email customerservice@hplaserjet.net, we will respond to you with a confirmation email without delay. To meet the cancellation deadline it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

    Effects of cancellation

    If you cancel this contract, we will reimburse you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay and not later than-

    1.14 days after the day we receive back from you and good supplied, or

    2.(if earlier) 14 days after the day you provide evidence that you have returned the goods, or

    3.If there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

    We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event you will not incur any fees as a result of the reimbursement/ We may withhold reimbursement until we have received the goods back or you have supplied evidence of having send back the goods, whichever is earliest. You shall send back the goods or hand them over to us without undue delay and in any event no later than 14 days from the day on which you communicate your cancellation form this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

    Unwanted Goods

    If you are a business customer, you may return any unopened goods, in original condition, which can be sold again “as new”, within 14 days after the day of receipt of the goods. Customers are responsible for the delivery costs of returning the goods. Please email our Customer Care department customerservice@hplaserjet.net to arrange a return. You will be refunded in full (except for delivery charges) once the goods have been received and confirmed “as new”. You will be liable for all administrative costs associated with the return of the goods, and this may well constitute a restocking fee which you will be advised of when arranging your return. Returns must be adequately packed and the RMA number clearly displayed without marking the original packaging.

    We do not accept returns after 14 days from the day of receipt of goods, or on goods which have been opened and cannot be sold again "as new."

    Faulty Goods within 30 days

    If there is a fault with your product you may return the product within 30 days of delivery for repair, replacement or refund. Please email our Customer Care department customerservice@hplaserjet.net to arrange a return.

    Goods must be received by Tektraders within 14 days of the RMA number being issued. Tektraders will not be held liable for goods lost or damaged in transit. Customers are responsible for the delivery costs of returning goods. Any return found not to be defective or with faults caused by accident, neglect or misuse will incur a return freight charge.

    When an item is to be replaced or refunded the goods must be in original packaging, and with all original boxes, packing materials, manuals, blank warranty cards and all other accessories and documentation provided by the manufacturer. Goods must be adequately packed and the RMA number clearly displayed without marking the original packaging. Our promise to replace products or refund your money does not apply to faulty goods where the fault has been caused by accident, neglect or misuse.

    Faulty Goods more than 30 days

    Most products carry a twelve-month manufacturers warranty (excluding consumable products e.g., toners and ink cartridges). Once your product is more than 30 days old (but within the manufacturers warranty) we will, in conjunction with the manufacturer, repair or replace it free of charge. It is solely at the discretion of Tektraders Limited as to whether a repair or replacement is provided. Please email our Customer Care department customerservice@hplaserjet.net stating the reason for return, your order number, and request an RMA number. This does not apply:

    To faults caused by accident, neglect or misuse.

    If you return the product to us without proof of purchase

© 2015 HPLaserjet.net. All Rights Reserved.